Thrive Adventures is committed to respecting and protecting your privacy. This
Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, make an inquiry, or book a tour with us.
1. What Information We Collect
We may collect both personal and non-personal information from you when you interact with us. This includes:
Personal Information
Full name, address, phone number, email
Passport or visa details (when required for booking)
Health conditions, dietary needs, or special requests
Emergency contact or next of kin
Travel preferences, group members, accommodation needs
Payment details (handled securely via a third-party processor) Non-Personal Information IP address, browser and device type Pages visited, time spent, and navigation on our site Location data if enabled We collect this data through booking forms, email correspondence, our website, and
third parties (like travel agents) with your permission.
2. How We Use Your Information
We use your information only for purposes related to our services, such as: Booking and organizing your safari or climb
Sending itineraries, confirmations, and travel updates Coordinating with hotels, guides, park authorities, and transport providers
Providing customer support and addressing your inquiries Processing payments and issuing refunds Analyzing feedback to improve our services Sending marketing or promotional material (only if you’ve opted in)
We only collect the information necessary to serve you better, in compliance with Tanzania’s Personal Data Protection laws. 3. Sharing Your Information We will never sell your personal information. However, we may share necessary data with: Hotels, lodges, transport companies, and local partners to facilitate your tour Government authorities (e.g., immigration or TANAPA) where required Our payment processors or banks to verify and complete transactions Legal bodies if mandated by law Any third parties we work with are bound to maintain your confidentiality and
security.
4. How We Store and Protect Your Data
We implement strong administrative, technical, and physical security measures to
protect your personal data from loss, unauthorized access, or misuse. Your data is stored on secure servers with restricted access
Payment information is processed securely by certified providers—we do not store
full card details
Paper records are securely locked; digital files are password protected
We keep your data only as long as necessary to fulfill our obligations (typically up to
7 years for bookings), after which it is deleted or anonymized.
5. Your Rights
You have the right to:
Access a copy of your personal information
Correct or update your information
Request deletion of your data (subject to legal or operational needs)
Object to or restrict processing of your data
Withdraw consent for marketing at any time
Lodge a complaint with us or the Tanzanian Data Protection Authority
To exercise your rights, contact us at: info@thrive-adventures.com
Cookies and Tracking
We use cookies and analytics tools (e.g., Google Analytics) to:
Understand how users interact with our site
Improve site performance and design
Remember your preferences (language, region)
You can manage or disable cookies through your browser settings. Blocking cookies
may affect certain features of the website, such as saved forms or language
preferences.
7. Marketing Communications
We may contact you via email or WhatsApp with special offers or travel insights—
but only if you opt in. You can unsubscribe at any time via a link in our emails or by contacting us directly. We do not spam or share your email with unrelated third parties.
8. Policy Updates
We may revise this Privacy Policy occasionally. When we do, we will update the
effective date and, if the changes are significant, notify you via email or through our
website. We encourage you to review this policy regularly to stay informed of how we are
protecting your data.
9. Contact Us
For questions or concerns about this policy or your personal data:
Thrive Adventures
Arusha – Nairobi Road, Sakina Kwa Idd
P.O. Box 14412, Arusha, Tanzania
Email: info@thrive-adventures.com
Phone: +255 763 453 102